Negotiation and Conflict Management in Organisations

About the Course

Conflict is part of our experience as social beings in constant interaction with others; it is an integral part of the lives of human beings. And its existence is not harmful. On the contrary, it promotes growth and development. Its annulment or non-existence would in no way be beneficial both for individuals and for organisations. In Organisations, there is not always consonance regarding interests, points of view, and rules of conduct, which in many situations leads to conflicts. The parties involved then seek a way out of the conflict tension. There are several processes for dealing with a conflict, but they can prove inappropriate in certain situations and do not end up not resolving them.

Understanding the conflict, the perception of its origin, and the negotiation process as an adaptive way to solve the multiple interpersonal conflicts promote the effectiveness in the prevention and resolution of conflicts in the organisations. The development of the virtual training course is situated essentially in the scope of the management of disputes and consequent worker satisfaction in the business context, and it is specifically intended to analyse conflict management styles and the different dimensions inherent to job satisfaction. At the same time, this Negotiation and Conflict Management in Organisations virtual training course’s objective is to make the delegates acquire or improve their knowledge about the negotiation process while understanding the importance of adaptive conflict management in professional relationships.